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Child Protection Policy

CONTENTS

Objectives
The Magic Bus Approach to Child Protection
Definitions 
Protection Issues: In the context of activities of Magic Bus, an indicative
list of child protection issues is as follows:
General Framework of Safety Norms for MBIF Sport and Outdoor Sessions
Constitution of Committees for Child Protection
Accountability and Process for Staff
Accountability and Process for volunteers and visitors
Proactive Prevention
Additional Magic Bus responsibilities towards Child Protection
Audit and Review
Concluding Remarks

Annexures:

A. Child Protection Declaration for Employees and Volunteers 
B. Child Protection Policy for Visitors
C. Accident/ Incident Form
D. Magic Bus Good Practice Guidelines for Volunteers and Visitors
E. Magic Bus Good Practice Guidelines for Staff
F. Code of Conduct for Magic Bus Staff, Volunteers and Visitors
G. Complaint Form
H. Structure of Child Protection Mechanisms in Magic Bus
J. Complaint Handling Process in case of issues pertaining to Child Protection

OBJECTIVES

Principally, to uphold the right of each child in the MBIF space, to protection, thus enabling the participation and development of the child.

Operationally,

  • To ensure that MBIF upholds and advances every child's right to be protected against every conceivable form of physical and non-physical abuse.
  • To provide for a framework of functional mechanisms, comprising of selected members of MBIF and eminent external practitioners in the field of child protection, for the redressal of violation/s of children's right to protection and recommending suitable measure(s), corrective or punitive, against any person, irrespective of the nature of that person's association with MBIF.

THE MAGIC BUS APPROACH TO CHILD PROTECTION

This Child Protection Policy is especially created in the context of the range of outdoor activities that Magic Bus delivers across the country. The interpretation of any alleged incident of violation of a child's right to protection, in so far as it contextually applies to Magic Bus, and any recommendations of corrective and/or punitive actions, would be based on various relevant definitions provided hereinafter, subject to following the redressal process prescribed hereunder.

Magic Bus spaces across the country are participatory, inclusive and diverse. The organisation recognises the need to reach out especially to engage with those groups that are marginalised and therefore includes proactive processes which involve girls and children from backward communities. The organisation strongly advocates equal opportunities and does not permit or condone discrimination on any grounds.

This Child Protection Policy is framed in the broader context of the values and vision of the organisation. It is to be read in conjunction with the policy on Gender Inclusion and the Sexual Harassment policy of the organisation.

Magic Bus India Foundation (MBIF) is a not for profit organisation registered under section 25 of the Companies Act, 1956.

DEFINITION

  1. Child: Any person, male or female, below the age of 18, as evidenced by relevant birth certificate or in cases where birth certificate is not available, medically ascertained by competent authorities, who has or is undergoing training in MBIF's sports for development programmes at any of its locations. This would include Community Youth Leaders who are under the age of 18.
  2. Volunteer: Any person, who has chosen out of his/her own volition, to extend help in any programmatic or non-programmatic areas of MBIF's operations, without any remuneration whatsoever, and who has signed an application cum undertaking to protect children's best interests at all times during the period of his/her association with Magic Bus, following the due process of volunteer selection as laid down in the Volunteer Policy of the organisation. The Community Youth Leaders (CYLs) in the National Programme referred on Pg 1 of this policy are considered in this category.
  3. Visitor: Any person who has signed the prescribed undertaking attached to the CPP and escorted by a staff member or authorized volunteer, visiting any location(s) where children's sports and/or outdoor activities are conducted.
  4. Session: A Session is a period starting from the time the children are taken to the playground from their respective location by the above referred programme delivery team and community co-ordinators, till they are dropped back at the point of origin.
  5. Children's Right to Protection: Includes freedom from all forms of exploitation, abuse, inhuman or degrading treatment and neglect
  6. Protection Issues: In the context of activities of Magic Bus, an indicative list of child protection issues is as follows:

• Gender discrimination• Religious/Caste discrimination• Physical, emotional or psychological harassment• Sexual abuse• Verbal abuse• Corporal Punishment

Magic Bus recognises that children have the right to be protected both from the violation of their rights by adults, as well as by older/other children.

7. Sexual Abuse: A child may be abused in any of the following ways:

• Sexual intercourse through penile penetration i.e. rape, or use of objects or other parts of body.
• Exposing children to pornography and using them for producing pornographic materials.
• Directly or indirectly touching any part of the body of a child with an object or with a part of body for sexual gratification.
• Exposing or flashing genital organs or other parts of the body with sexual intent.
• Deriving voyeuristic pleasure by showing sexual activity or forcing two or more children to have sex with each other.
• Passing sexually coloured remarks or verbally abusing a child using vulgar and obscene language or actions.

8. Corporal Punishment: Corporal punishment is defined as the use of physical force with the intention of causing a child pain, not for the purpose of injury but for correction.

GENERAL FRAMEWORK OF SAFETY NORMS FOR MBIF SPORT AND OUTDOOR SESSIONS

• Prior to the delivery of the session, the program delivery team must inspect the ground, mark the areas that are physically safe and unsafe and communicate them to the children to ensure their physical safety during the session.

• A First Aid box must be kept handy with the team at all sessions.

• All Magic Bus employees, visitors and volunteers must follow the Good Practice Guidelines during sessions. (Refer Annexures 4 and 5)

• Training and Monitoring Officers as well as management staff above this level are authorised to make visits to sessions to ensure that these measures are in place.

• Each location must have the contact details of the nearest First Referral Unit (hospital/dispensary/clinic as relevant) in case of any accident/incident.

Processes to be followed in the event of Incidents/Accidents such as physical injury while playing during a Magic Bus session:

• An incident/accident can be understood as an event that occurs on a Magic Bus session in which the child is harmed (whether intentionally or unintentionally) and that exceeds the capacity of the available resources (first aid) available with the program team.

• All children, volunteers and staff of Magic Bus are insured against accidents.

• In case of accidents, the child must be given appropriate first aid.

• If the accident is of a nature that requires further medical support, the child's local guardian/ parent must immediately be informed, and the child taken to a nearby hospital/doctor.

• The information of such an accident/incident must immediately be communicated by the person(s) conducting the session to the relevant District Programme Manager/ Project Officer – Cluster who will then advise the concerned person on a further course of action.

• If the child/ children impacted are girls, a female staff member should manage the matter in the presence of a community coordinator/NGO staff/parent/ guardian.

• As a rule, it is required that First Aid be administered to a child by the staff of the same gender, unless it is not possible to do so due to any exceptional circumstances. In such cases the First Aid should be administered in the presence of at least two adult witnesses.

• The relevant session in-charge (Community Youth Leader, Youth Mentor or Training and
• Monitoring Officer) must fill up and submit the accident/incident form (Annexure 3) and submit it to the DPM / Project Officer- Cluster within 3 days of the event.

• In case of insurance claims, the Session incharge must liaise for the same with the
• District Programme Manager/ Administration Assistant.

• All incident/accident forms must be submitted to the administration manager within a fortnight of the incident/accident, duly signed by relevant parties.

• The administration department will do the necessary follow ups required in the insurance process and maintain a file of the same.

• The relevant District Programme Manager/ Cluster Programme Officer/Manager/Relevant Unit Head will maintain a copy of all these records.

• Processes to be followed to ensure safety of Staff:

• It is mandatory for staff to take a compensatory day off after attending an outdoor programme such as aday trip, camp, overnight trek or expedition. This is to ensure that staff do not suffer from exhaustion and are fully alert when they report for sessions.

• All staff who conduct sessions with children are insured for personal accidents and mediclaim. (Details of this are available with the Administration Department in a document titled 'Insurance and Medical Reimbursement')

CONSTITUTION OF COMMITTEES FOR CHILD PROTECTION

Magic Bus has established a system of internal redressal that engages with issues and complaints of violations of child protection by staff, visitors and volunteers. (Refer Annexure7) This system exists at two levels.

Apex Body:
The overall responsibility for Child Protection lies with the Empowered Redressal Committee – Child Protection/ Gender Inclusion (ERC –CP/GI) which has been duly appointed and empowered by the Board of Directors through appropriate resolution. The committee comprises of

• the Child Protection Officer/ Gender Inclusion Officer (designated as the Head,
• Research and Development)
• a representative of the specific geography/ vertical in which the complaint is located (State/ Functional Head)
• a legal representative of the organization to ensure the rights of the individuals involved (Head, Legal and Secretarial),
• the Head, Human Resources
• and the primary duty bearer to the safety of children in Magic Bus Spaces (Chief Operations Officer).

The ERC -CP/GI can co-opt other members, including external persons as may be necessary, from time to time on the basis of situational needs.

The ERC –CP/GI has terminal responsibility for all matters related to the protection of children in the Magic Bus programme.

State Body:
The executive responsibility for Child Protection lies with Child Protection/ Gender Inclusion Executive Committees in each of the operational spaces of the organization (all intervention head offices and programme support and development offices).These committees consist of

• the Child Protection/ Gender Inclusion Executive (Operations Manager of the relevant State/ Cluster)
• DPM/Project Officer – Cluster of the relevant State/ Cluster
• The relevant HR representative and
• the Head of State/ Function based on the scope of responsibility in a given case.

Each Child Protection/Gender Inclusion Executive shall be responsible to communicate on a quarterly basis all cases that are brought to this committee's attention, to the ERC –CP/GI.

If the relevant CP/GI Executive Committee feels that the case warrants further attention, it may escalate i tto the ERC –CP/GI for further investigation and action .It shall be the responsibility of ERC – CP/GIto look into every instance of CPP violation brought to its notice by following the prescribed process, examining the issues thoroughly and recommending further action, punitive or otherwise, impartially and judiciously.

The ERC- CP/GI will have the option of inviting any external expert of eminence in the field of child protection to help and guide its approach in dealing with persons where there is no definitive legal relationship with MBIF.
• The ERC- CP/GI shall submit an annual report on Child Protection cases with relevant action taken, to the Board.
1. With immediate effect, “bench” the concerned staffer – i.e. disallow the person from interacting with children in Magic
Bus spaces until the situation is resolved.

ACCOUNTABILITY AND PROCESS FOR STAFF

Each member of staff of Magic Bus is expected to read and adhere to the Good Practice Guidelines and Code of Conduct. (Refer Annexures 4 and 5)
The immediate reporting head shall be responsible to take cognizance of any untoward incident, unbecoming conduct or behaviour, by any person falling within the definition of staff, whether reported to him/her or observed by him/her, and immediately report the same to the relevant DPM/ Project Officer – Cluster. If required, this report may be directly submitted to the CP/GI executive in the state.

The reporting of an incident of violation of Child Protection is to be done on the Complaint Form attached in Annexure 7 of this policy document.

This form must be submitted within 24 hours of the incident coming to the attention of the concerned person.
If a staff member is approached by a child/ child's guardian/ friend regarding a case of violation of a child's protection rights, the staff member is expected to encourage the person to fill out a complaint form, or to help the person do the same within 24 hours.
Complaint forms must be available with each District Programme Manager/ Project Officer – Cluster, and should be displayed in a prominent place in each operational office of Magic Bus.

The DPM/ Project Officer – Cluster would then take the following steps.

1. With immediate effect, “bench” the concerned staffer – i.e. disallow the person from interacting with children in Magic Bus spaces until the situation is resolved.

2. Communicate the case to the relevant Child Protection/ Gender Inclusion Executive within 24 hours. The CP/GI Executive Committee which would then

a. Conduct a detailed inquiry of the complaint by talking to staff present at the site of the alleged violation (within a week of the complaint coming to its attention)

b. Talk to the concerned child in an atmosphere where the child does not feel intimidated or constrained. The parents of the child should also be consulted to find out if there have been any unusual changes in the behaviour of the child at home, as a possible result of the incident.
c. Talk selectively to a few other children in the same group/session, who are, in his/her opinion, capable of expressing themselves without fear

d. Recommend corrective/ punitive action (within a week of the complaint coming to its attention)

e. Ensure that the recommended action is taken (within two weeks of the complaint coming to its attention)

f. Where the Child Protection/ Gender Inclusion Executive Committee feels necessary it may escalate the matter for the attention of the ERC – CP/GI through the relevant State/ Functional Head or through the HLS. This must be done within three days of the issue coming to their attention.

g. The ERC – CP/GI shall be at complete liberty, if it so desires, to order another time bound inquiry by any other person , to eliminate possibilities of any bias or prejudice in the findings of the original inquiry. This must be done within two weeks of the matter coming to its attention.

h. Following discussions in ERC – CP/GI, a show cause notice shall be issued to the alleged wrongdoer, asking him/her to show causes why appropriate action should not be taken against him/her.

i. After due deliberations, ERC – CP/GI shall recommend any corrective and/or punitive action to be taken against the alleged violator. The ERC-CP/GI shall also be responsible to ensure that the action recommended is implemented.

3. It shall be mandatory for the CP/GI Executive Committee or the ERC –CP/GIto give adequate opportunity to the alleged wrongdoer to defend him/herself, and for this purpose, s/he should be given a choice of either defending him/herself through personal appearance or through written submission.

4. The decision of the CP/GI Executive Committee/ ERC– CP/GI as relevant will be communicated to the impacted/aggrieved person.

5. All cases must be documented systematically and signed by all relevant persons i.e. the reporting person, the CP/GI Executive, the State/ Functional Head, relevant HR personnel. If the matter has been escalated to the ERC – CP/GI the final documentation must also have all their signatures.

6. Consolidations of all cases and their resolutions will be prepared by the ERC-CP/GI annually and shared with the board.

ACCOUNTABILITY AND PROCESS FOR VOLUNTEERS AND VISITORS

Each volunteer and visitor at Magic Bus is expected to read and adhere to the Good
Practice Guidelines and the Code of Conduct. (Refer Annexures 4 and 6)

1. The immediate reporting head, shall be responsible to take cognizance of any untoward incident, unbecoming conduct or behavior, by any person falling within the definitions of volunteers or visitor, whether reported to him/her or observed by him/her.
2. The reporting head shall inform the relevant CP/GI Executive within 24 hours of the incident coming to his/her attention.
3. The volunteer/ visitor will immediately be disallowed from MB programme locations by the CP/GI Executive. The CP/GI Executive will inform the person that an internal MBIF committee will conduct an inquiry into the incident and take further action as deemed necessary.
4. The same process as prescribed in Section G of this CPP will be followed.
5. The relevant committee (Executive body at the state/cluster level or the ERC-CP/GI) will investigate the matter, prepare a report and may register a complaint with the appropriate legal body as necessary. The aggrieved party will be informed regarding the action taken by the organisation.

PROACTIVE PREVENTION

The following responsibilities rest with the HR department of the organisation.

The orientation and induction programme of every new employee at every location must contain mandatory disclosure of the CPP and the mechanisms thereof.
Each employee, volunteer or visitor to the organisation must sign the CPP prior to assuming responsibilities/ interacting with children at Magic Bus.

ADDITIONAL MAGIC BUS RESPONSIBILITIES TOWARDS CHILD PROTECTION

Over and above issues related to accidents, incidents, harassment, bullying and abuse, Magic Bus will takes responsibility to ensure Child Protection as a culture among all its employees.

a. Community Awareness of CP Mechanisms at Magic Bus
• The organization takes the responsibility of sharing its Child Protection Policy and mechanisms with the community in public outreach programmes in intervention communities. This will include sharing pamphlets with relevant contact numbers and processes, meetings with parents, and meetings with other relevant stakeholders.

• Magic Bus will ensure that children in intervention communities are aware of support systems they can access when they face violations of their rights to protection. The organisation will especially spread awareness on the availability of the free telephone helpline for children i.e 1098.

b. Consent
• All children in Magic Bus attend the programme with the consent of their parent/ guardian. The organisation ensures consent is recorded on the registration form within the first quarter of the implementation of the programme the implementation of the programme.

All existing Magic Bus employees and volunteers will be taken through a CP workshop once a year which will include a reiteration of the CPP.

• In exceptional cases, if police verification of a potential new joinee is warranted in the opinion of the relevant recruiting authority within the organisation, the same may be obtained, subject to the approval of the HR department.

• Magic Bus also ensures that children consent to the use of their photographs or case stories for promotional material for the organisation. The written consent of the child's parent/guardian will be taken prior to the use of these in external communication material.

c. Staff Conduct
It is expected from Magic Bus staff that their conduct towards children is exemplary even outside of the Magic Bus session framework. The management of Magic Bus reserves the right to take any appropriate action that it deems fit against any staffer if it learns about any untoward incident involving a Magic Bus staff member with any child(ren).

d. Child Protection outside of MB sessions If any untoward incident involving children is reported to have occurred within the family of a child in the Magic Bus programme, the relevant staff members (including the Child Protection/Gender Inclusion Executive and State Head) will extend all possible nonmonetary assistance in the form of counseling (if possessing the requisite expertise), or contact details of relevant counsellors, NGOs, police officials or Child Welfare Committee members.

AUDIT AND REVIEW

The Magic Bus Child Protection Policy will be reviewed every three years. Once in each three year span the organisation will do an audit of the organization from a Child Protection lens to ensure adherence to norms laid down in the policy.

Gaurang Mehta
Head – Legal & Secretarial.
Mumbai
1st September, 2012

CONCLUDING REMARKS

Magic Bus reaffirms its commitment to ensuring the full participation of children by providing them with safe and joyful spaces for learning. It also commits to fostering strong and healthy relationships between mentors and mentees, supported by strict action against anyone who exploits this relationship in any way. In this manner, the organisation reinforces its pledge to help each child in its programme develop a greater degree of control and choice in his/her life, thus contributing to a nurturing journey from childhood to livelihood.

While the actual efficacy of the CPP will be determined only over a period of time, it is expected that it will serve its purpose of being a significant step in protecting the best interests of children.

ANNEXURES

A. CHILD PROTECTION DECLARATION FOR EMPLOYEES AND VOLUNTEERS

It is mandatory for all Employees, Volunteers and Visitors at Magic Bus, to sign this declaration and agree to abide by the Child Protection Policy of Magic Bus.

I, _________________________ (write name), hereby declare that I have read the Child
Protection Policy of Magic Bus India Foundation, and understand its contents, spirit and purpose. I agree to abide unconditionally to the said policy, and will ensure that my conduct at all times ensures the protection of children as laid down in the policy.


Signed _____________________


Relationship with Magic Bus: (Tick one) Employee/ Volunteer / Visitor


B. CHILD PROTECTION POLICY FOR VISITORS

Why are we asking you to read and sign this?

Magic Bus is a non-profit organization working with over 250,000 (as of March 2013) children across some of India's poorest neighbourhoods. Ensuring child safety at all times is at the core of our work.

The Magic Bus programme gives children an opportunity to learn, play and grow. We cannot do this without making sure that the surroundings are safe and that adults (and the children themselves) do not violate any of the codes of dignity and protection.

The Magic Bus Child Protection Policy is based on the principles of the United Nation's Universal
Declaration of the Rights of the Child, - a declaration India signed in November 1999. Signing this makes India answerable to its children in terms of making sure every child is protected from abuse.

“States Parties shall protect the child from all forms of physical or mental violence, injury or abuse, neglect, maltreatment or exploitation, including sexual abuse.”(UN Convention on the Rights of the Child (1989), Article 19)

We would request you to adhere to the Code of Conduct while participating on the programme.

Code of Conduct

The principle behind this code of conduct is that staff and visitors should avoid actions or behaviour which may constitute poor practice or potentially abusive behaviour.

Visitors must never
• hit or otherwise physically assault or physically abuse children
• develop physical/sexual relationships with children
• develop relationships with children which could in any way be deemed exploitative or abusive
• act in ways that may be abusive or may place a child at risk of abuse.
• use language, make suggestions or offer advice which is inappropriate, offensive or abusive
• behave physically in a manner which is inappropriate or sexually provocative
• have a child/children with whom they are working to stay overnight at their home unsupervised
• sleep in the same room or bed as a child with whom they are working
• do things for children of a personal nature that they can do for themselves
• condone, or participate in, behaviour of children which is illegal, unsafe or abusive
• act in ways intended to shame, humiliate, belittle or degrade children, or otherwise perpetrate any form of emotional abuse
• discriminate against, show differential treatment, or favour particular children to the exclusion of others.

This is not an exhaustive or exclusive list.

It is important for all in contact with children to:
• be aware of situations which may present risks and manage these
• plan and organise the work and the workplace so as to minimise risks
• as far as possible, be visible in working with children
• ensure that a culture of openness exists to enable any issues or concerns to be raised and discussed
• ensure that a sense of accountability exists between adults – staff and visitors so that poor practice or potentially abusive behaviour does not go unchallenged
• talk to children about their contact with staff or others and encourage them to raise any concerns
• empower children - discuss with them their rights, what is acceptable and unacceptable, and what they can do if there is a problem
• not smoke or use any other form of illegal substances (drugs)
• not litter the area where sessions are being conducted – the play spaces Magic Bus creates are safe spaces that should not pose any germ threats
• be aware that children are watching and learning from you – and may emulate behavior you display.
For example, a friendly punch among adults may look different to a child with whom we are trying to share the message of non-violence


It is inappropriate to:
• spend excessive time alone with children away from others
• take children to your home, especially where they will be alone with you
• take any photographs of the children during or after the session

MAGIC BUS GOOD PRACTICE GUIDELINES FOR VOLUNTEERS AND VISITORS

DO
• Be alert and support the Magic Bus team to protect the children from any physical, emotional or sexual injury or harm.
• Be a good role model – do not smoke, drink alcohol, take drugs, consumepaan/ ghutka / misri in the presence of the children.
• Respect the surroundings – littering, spitting, defacing plants and the physical environment in any way is against the Magic Bus ethic.
• Be warm, friendly and caring toward the children.
• Inform the activity leader/ Mentor in advance if you want to provide children with snacks or refreshments
• You feel the need to conduct an unplanned activity with the group or a child such as administer first-aid or giving children gifts/treats
• Recognise the developmental needs and capacities of children. Avoid excessive training or competition and pushing them against their will.
• Adhere to the time schedules.
• Wear clothing and shoes that are appropriate for
• sports and adventure activities. Avoid tight
• clothing, revealing clothes and high heeled shoes.
• Treat all children equally with respect and dignity.
• Be sensitive to the issues of children who are especially vulnerable in given contexts. For instance, the girl child, children with disabilities, children from backward socioeconomic groups etc.
• Recognise the developmental needs and capacity of young people and disabled adults – avoiding excessive training or competition and not pushing them against their will.
• Maintain a safe and appropriate distance with the children.
• Do not sleep in close proximity to the children.
• Do not enter a bathroom or toilet being used by the children.


DO NOT
• Carry any separate snacks or refreshments for yourself during sessions unless advised by a Doctor.
• Take photographs of the children during the session without prior permission.
• Counsel children on a one on one basis unless you are authorised by Magic Bus to do so.
• Conduct any games/ sports activities with the children unless Magic Bus authorises you to do so.
• Make promises you cannot keep.
• Give your phone numbers, email address or postal address to the children. Do not take personal numbers, address of the children. Your contact point with the children is Magic Bus.
• Use foul language, inappropriate words, tease, ridicule or humiliate children.
• Bully or harass any child.
• Punish children. Always report problems and issues to the activity leader / coordinator /
• incharge.


AVOID
The following should be avoided except in emergencies. Where unavoidable (e.g. the child sustains an injury and needs to go to hospital) ensure that action is taken only with the full knowledge and consent of person in charge).
Otherwise, avoid:
• Spending excessive amounts of time alone with children away from others.
• Taking children to or dropping them off, an event.


NEVER
Under no circumstances, does Magic Bus sanction the following:

• Rough physical or sexually provocative games.
• Sharing a room with a child. In case there are no parents/ community staff/ teachers/NGOstaff accompanying the children, the course leader must allot MB staff to stay in the dorm/ room during the night where the children are staying. It is recommended that s/he depute at least two staff for safety reasons. Male staff must be allotted to the boys' group and female staff to the girls group. The staff also needs to accompany the children to the toilets during the night if they are not in the same premises.

Any form of inappropriate touching.
• The use of inappropriate language.
• Sexually suggestive comments made to a child, even in fun.
• Reducing a child to tears as a form of control.
• Doing things of a personal nature for children or disabled adults that they can do for themselves.
• Inviting or allowing children to stay with you at your home.

E. MAGIC BUS GOOD PRACTICE GUIDELINES FOR STAFF

The safety and security of children is the number one priority and responsibility of every Magic Bus staff member who engages directly with children. Magic Bus has created a set of Good Practice Guidelines that help all staff to ensure that children participate in a safe, joyful environment that ensures maximum learning. These guidelines are supported by a strict Code of Conduct that each staff member of the organisation is required to adhere to.

Good Practice Guidelines
Dos:
• Be alert to situations and objects that can potentially harm, risk or hurt the children.
• Be a good role model – do not smoke, drink alcohol, take drugs, consume paan/ ghutka / misriin the company of the children; do not deface the surroundings in any way. Magic Bus strictly prohibits spitting, littering and destruction of public property in any way.
• Adhere to the time schedules.
• Always work in an open environment avoiding private or unobserved situations and encouraging open communication.
• Be warm, friendly and caring toward the children.
• Share feedback that is enthusiastic and constructive.
• Recognise the developmental needs and capacities of children. Avoid excessive training or competition and pushing them against their will.
• Treat all children equally, with respect and dignity.
• Be sensitive to the issues of children who are especially vulnerable in given contexts. For instance, the girl child, children with disabilities, children from backward socioeconomic groups etc.
• Maintain a safe and appropriate distance with the children.
a. Do not sleep in close proximity to the children.
b. Do not enter a bathroom or toilet being used by the children.

Do Nots:
• Do not use foul language, inappropriate words, tease, ridicule or humiliate children.
• Do not bully or harass the child.
• Do not counsel children on a one on one basis unless you are authorised by Magic Bus to do so.
• Do not ever punish children.
• Do not make any promises you cannot keep.
• Do not give your phone numbers, address to the children.
• Do not take personal numbers, address of the children. Your contact point with the children is Magic Bus only.
• Do not carry any separate snacks or refreshments for yourself while on Magic Bus activities.
• Do not take photographs of the children during the session without prior permission from Head, Communications.
• Do not conduct any additional games, sports activities with the children unless Magic Bus authorises you to do so.

AVOID
The following should be avoided except in emergencies. Where unavoidable (e.g. the child sustains an injury and needs to go to hospital) ensure that action is taken only with the full knowledge and consent of person in charge).
Otherwise, avoid:
• Spending excessive amounts of time alone with children away from others.
• Taking children to or dropping them off, an event.

NEVER
Under no circumstances, does Magic Bus sanction the following:
• Rough physical or sexually provocative games.
• Sharing a room with a child. In case there are no parents/ community staff/ teachers/NGO staff accompanying the children, the course leader must allot MB staff to stay in the dorm/ room during the night where the children are staying. It is recommended that s/he depute at least two staff for safety reasons. Male staff must be allotted to the boys' group and female staff to the girls group. The staff also needs to accompany the children to the toilets during the night if they are not in the same premises.
• Any form of inappropriate touching.
• The use of inappropriate language.
• Sexually suggestive comments made to a child, even in fun.
• Reducing a child to tears as a form of control.
• Doing things of a personal nature for children or disabled adults that they can do for themselves.
• Inviting or allowing children to stay with you at your home.

F. CODE OF CONDUCT FOR MAGIC BUS STAFF VOLUNTEERS AND VISITORS

Magic Bus recognizes the role that each person of the Magic Bus programme, including staff, volunteers an visitors, plays in the lives of children.

It therefore requires each person to recognize his/her responsibility in:

1. Ensuring that the welfare and safety of the children is paramount.
2. Respecting the rights, dignity and worth of every child and treating everyone equally, regardless of sex, ethnic origin, religion or ability.
3. Acting as a good role model and maintaining the highest standards of personal conduct.
4. Following the good practice guidelines for volunteers and visitors as stated in the Child Protection Policy to ensure physical, emotional and sexual safety of the children.

G. COMPLAINT FORM

Every instance of violation of a child's Right to Protection must be registered in writing and brought to the attention of the relevant Child Protection/ Gender Inclusion Executive Committee in the area. To file a formal complaint, please fill out this form completely in writing and submit it to any person on the Committee. If you need help completing the form, or want to discuss the issue before completing the complaint form, you can approach any person in the Committee or any person you trust within or outside the organisation.


PART I: Person(s) Submitting the Complaint

Name of the Person completing this form _________________________________________

Tick any one of the following:
 I am the child making the complaint
 I am the child's parent/guardian
 I am a Magic Bus staff member
 Other


1. Name of the Complainant:


2. Address of the Complainant:

3. Telephone number of the Complainant: ________________________________________

4. If you would like to have your parent(s), guardian(s), or another person attend a meeting with the Committee please provide the following information:

Name of the person/s: ________________________________________________________

Address: ____________________________________________________________________


Telephone # __________________________ Relationship__________________________


Part II: Complaint

5. Please describe the situation that has caused you to complain

Date/ Time Period of the Incident:

Location of the Incident:

Description of the Incident:

Person/s who witnessed the Incident:

Please share with us how this incident has affected you so that we can know best how we can
be of help to you.


6. Please describe any efforts you have made to resolve your complaint informally and the
responses to your efforts.

Date:

With whom did you share your experience?

Describe the conversation and the response you received.

7. (OPTIONAL) Please describe the outcome or remedy you seek for this complaint.


Signature of Person Submitting Report____________________________

Signature of member, Executive Committee for Child Protection/ Gender Inclusion:

Date Filed________________________________________

H. STRUCTURE OF CHILD PROTECTION MECHANISMS IN MAGIC BUS

Operational Magic Bus spaces including Head offices and intervention offices across 10 states in India

Child Protection/ Gender Inclusion
Executive (Relevant Operations Manager)

Relevant State/ Functional Head +HR
Representative + Relevant DPM/ Project
Officer, Cluster

22 Child Protection/ Gender Inclusion Executive Committees to
address issues in the local context

Empowered Redressal Committee – Child Protection/ Gender
Inclusion (Chief Operations Officer, Child Protection/Gender
Inclusion Officer, Head, Legal & Secretarial, Head – State/
Function, Head Human Resources) to address issues escalated by the CP/GI Ecs

Annual Reporting of CP/GI cases to the CEO and Board